UNIFIED COMMUNICATIONS
Is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards aka IWB;s or Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
In its broadest sense UC can encompass all forms of communications that are exchanged via the medium of the TCP/IP network to include other forms of communications such as Internet Protocol Television (IPTV) and Digital Signage Communications as they become an integrated part of the network communications deployment and may be directed as one to one communications or broadcast communications from one to many.
UC allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media. |
UNIFIED COMMUNICATIONS FOR SMALL BUSINESSES
Unified Communications solutions for small business provide basic and advanced voice services at an affordable price. The features and options available with Unified Communications solutions for small business can provide many advantages, such as lower operating costs, improved productivity, the ability to serve customers better, and increased sales.
Some of these capabilities are:
 Application integration
Including customer relationship management (CRM)
and enterprise resource planning (ERP)
Basic contact center capabilities, including help desk features
Presence integration, the ability to see the status of others within the business
Voicemail, integrated messaging, and unified messaging options
Video integration
Voice, video, & data collaboration within the business & external customers
We also offer a hosted, managed and outsourced IP PBX for the enablement of an opex-based PBX solution.
We also have conferencing solutions, including WebEx that offer live video-audio-integrated data sharing that allows users to interact and share content over the web.​
BENEFITS
Reduced cellular call costs
Lower cost of ownership for telecommunications
Ability to engage with a single service provider for voice infrastructure management
Predictability and accountability of ICT expenditure and management
Reduced travelling costs
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